Legal Notice / Business Information

Seller

Big Fish J-Shop (Big Fish Story, Inc.)

Business Representative

Masashi Shibata

Business Address

Big Fish Story, Inc.
Hayakawa Sogo Building 404
2-22 Jogabori-cho, Nishinomiya-shi
Hyogo 662-0856
Japan

Telephone Number

(+81)-798-31-7831

Email Address

sales@jshop.jp

Customer Support Hours

Monday to Friday, 10:00 AM – 4:00 PM (Japan Standard Time)

Closed during New Year holidays, summer holidays, and other temporary business closures.

Product Prices

Product prices are displayed on the respective product pages.

Additional Charges

Customers in Japan

Consumption tax (where applicable) and shipping charges are calculated at checkout.

International Customers

Shipping charges are calculated at checkout.

Import duties, taxes, customs clearance fees, and any similar charges are not included in the purchase price or shipping charges and are the responsibility of the customer. These charges are typically collected by the shipping carrier upon delivery.

Accepted Payment Methods

Available payment methods, including credit cards, PayPal, and other payment services, are displayed during checkout.

Payment is required at the time the order is placed.

Order Processing Time

Unless otherwise stated on the product page, orders are shipped within three (3) business days after payment has been confirmed.

Shipping Methods and Delivery Times

Domestic Shipping (Japan)

Orders are shipped via Yamato Transport, Sagawa Express, or Japan Post.

Estimated delivery time is 1–3 days after shipment.

International Shipping

Orders are shipped via Japan Post, FedEx, or DHL.

Estimated delivery time is 1–3 weeks after shipment, depending on the destination country, customs procedures, and carrier operations.

Cancellations, Returns, Refunds, and Defective Products

Please refer to our Return Policy for detailed information regarding cancellations, returns, refunds, and defective products.

Return Period

Please refer to our Return Policy for applicable return deadlines and conditions.

Big Fish J-Shop (Big Fish Story, Inc.)